Think about your organisation. Think about the pockets of critical work that reside outside of your enterprise business systems. Now think about the manual processes and activities they necessitate.

In corporate Utopia, an organisation’s operating model is completely aligned and integrated.

People, processes, systems, controls, and culture are all perfectly balanced and work together harmoniously.

However, it doesn’t always work out that way.

Indisputably, there are always outliers. Not every business activity fits neatly into an integrated enterprise system.

This may be because the activity is unique, or unstable, and therefore does not fit into the natural workflow of an enterprise system. It may be that organisations affiliated through acquisition have many core systems that have not, or will not be integrated.

Of course, every business is different and the one-size-fit-all approach of a specialist application or off-the-shelf solution does not allow for these individualities. It is complicated, time consuming and costly to engineer a solution using existing enterprise solution technology as the providers don’t tend to be particularly flexible.

However, we know these outlier activities are critical to your operations. In fact, in our experience, they carry a disproportionate level of risk.

We’ve seen group companies manually consolidating their group accounts outside of the finance systems, through copy and paste…

… we’ve met group HR departments who produce consolidated reporting outside of the 50 or so HR platforms the group uses…

…we’ve seen manufacturing companies wrestling with aligning production and sales forecasting data to get a single holistic view of their business.

The more extreme scenario we’ve been made aware of has to be the established banks and financial institutions attempting to manage complaints and remediation programme data and production information on truly enormous spreadsheets, putting the projects at huge risk in the process.

Similar situations occur in operations, billing, product development, marketing communications and just about any other area of a business.

We get that these processes are seen as a necessary evil. There never seems to be enough time, people or budget available to resolve these issues, particularly as the solution seems always to be yet another two year, million pound systems upgrade or transformation.

So you turn to spreadsheets for control. They are, after all, the lingua franca of the business world. However, traditional spreadsheets simply don’t offer the degree of security or control that your business demands and as we’ve already discussed, enterprise solutions don’t cover all your bases.

You need a solution for those outlying processes that cause major headaches, but remain unspoken. The hidden 20% of processes that keep you awake at night. If you don’t know about it now, you sure will when it goes wrong.

So what can you do?

You can accept the status quo. You can accept the inherent risks and whatever the consequences happen to be.

Alternatively, you can invest time and money in expanding your enterprise systems to cater for these specialist tasks. This means navigating through procurement boards and steering committees, in addition to the inevitable 12-18 month delivery time line.

The final option is to rapidly take control of the process. We at Synapse can help you implement a solution, one that allows you to retain your familiar processes and ways of working; a solution that can be put in place within weeks.

We give you comprehensive security, multi-user functionality and eradicate your versioning and cut-and-paste consolidation woes, as well as adding a whole host of other powerful features. We help you unlock business benefits quickly.

We turn the processes you hate into the solution you need: talk to us about taking control of your 20%.


Richard Holloway
Executive Adviser


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